Heto ang sample:
Client: I want my card delivered ASAP! Do you understand?!
Me: Yes Ma'am...
Client: DO YOU UNDERSTAND?!
Me: Yes Ma'am.
Client: Are you raising your voice?
Me: No ma'am...
Client: No. You raised your voice!
Me: No, I didn't. You can have this call reviewed if you want to.
Client: I definitely will!
Me: Ok. Anything else?
Client: Yes. What's your name?
Me: My name is ****; You want my ID number?
Client: You know what? You're RUDE!
Me: Thank you.
Client: Thank you? Is that the correct way to
answer? Go on training boy...
--line disconnected--
Di ba, ang sweet namin? Sobra ngang na-miss ako ng client na yan at nagawa pa niyang tumawag ulit pagkatapos naming mag-usap--para magreklamo. hehe..
Siya ang dahilan kung bakit ako na-admin hearing, kung bakit na postpone ang salary increase ko, at kung bakit halos mag-resign ako sa trabaho. Sa kagustuhan kong makabawi, pinlano kong ilabas siya sa blog na ito para ipahiya. After all, I have all the reasons to celebrate when it comes to how she manages her account with us.I planned to write in details, as in down to the most minute detail, ang kaniyang account handling. Sabi nga ni Kenken: "Digital ang Karma"
Pero, isang Sunday message ang nagpabago ng isip ko. Kaya instead of me summoning up all my writing prowess to come up with the most unimaginable adjectives na ikakabit ko sa tabi ng picture niya, I've decided that I should share with everybody the lesson that I've learned. Here it goes...
What Love IS and What Love IS NOT
(Sermon by Rev. Jess Gariando from I Corinthians 13:1-7)
LOVE IS...
Patient - It means an ability to allow ourselves to be inconvenienced or to be taken advantage of without feeling bitter.
Kind - It means overcoming evil with good; we ought to pay wickedness with graciousness.
LOVE IS NOT...
Envious - Being envious means wanting what others have, or hoping that others don't have what they actually have now.
Boastful - Boasting or bragging is an act of making others feel small or useless by making them realize what things they don't have in life.
So iyon siya. In the end, I realized that no matter how hurt I was, or no matter how much my dignity as a professional was trampled upon, it still won't do me good to fight back. Hindi ko ikayayaman ang paghihiganti ko. Kaya, I'll charge everything to experience, and let go of all the bitterness that I have for that client.
After so many nights, I'll be going to bed again without even thinking of ways on how to get back to that person. At last, my heart is free...
...This is my February Finale!
1 comment:
tama yan bro..ive had lots of that at the beauty supply store..grabhe pa dyan kasi kaharap ko talga ang customer;(
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